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03.04.25
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Awards Categories 

The  Best Accessories Manufacturer award celebrates excellence in the creation of mobile accessories that enhance user experience, functionality, and style in the mobile communications industry. This award recognises manufacturers who demonstrate a commitment to innovation, quality, and market responsiveness, meeting the needs of a dynamic and competitive market. The ideal candidate for this award is a company that pioneers in design but also emphasises durability, sustainability, and customer satisfaction.
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This category is open to vendors of accessories and devices. It evaluates their use of sustainable, recycled, or renewable materials and the environmental impact of their products compared to traditional options. The assessment also considers how the product is designed for durability and extended lifespan, as well as how easily it can be repaired.

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 The Best Mobile Network for Business award is for mobile netork operators who excel in delivering outstanding mobile network services specifically designed for business clients. This category  wiill appeal to networks  who understand the demands of business users, offering reliable, secure, and scalable network solutions.  Entrants must demonstrate exceptional expertise, customer support, and an ability to adapt services to meet the evolving needs of business customers, and setting a high standard for excellence in B2B mobile network solutions.

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The Best Mobile Network Operator - Business award celebrates excellence in providing reliable, innovative, and tailored mobile network solutions that support the unique needs of business customers. This award is designed to recognise a mobile network operator that has excelled in offering superior network quality, flexible service options, and comprehensive support that enhances productivity, efficiency, and connectivity for businesses. The judges will seek evidence of cutting-edge technology, robust coverage, and specialised business services that enable companies to thrive in today’s competitive landscape. Entrants should demonstrate a strong commitment to understanding and addressing the demands of their business clients through reliability, service innovation, and a focus on continuous improvement.
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The Best Enterprise eSIM Product & Service award is a new category that recognises outstanding innovation and excellence in eSIM technology tailored specifically for enterprise needs. This award celebrates solutions that enhance connectivity, streamline deployment, and offer robust security and scalability, enabling businesses to manage mobile networks with greater efficiency and flexibility. Entrants should demonstrate how their solution optimises the enterprise mobile experience, supports business growth, and meets the evolving demands of a digital-first workforce.

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The Best Travel eSIM Product & Service award is a new category to acknowledge  the most innovative, user-friendly, and reliable eSIM offerings specifically designed to meet the unique needs of travellers. From effortless activation and cost-effective plans to extensive global coverage and superior network performance, this category recognizes the solutions that enhance staying connected while abroad. This award is open to eSIM providers who have demonstrated exceptional commitment to delivering travel-centric solutions that cater to both frequent flyers and casual holidaymakers. Entrants are evaluated on criteria including technological innovation, user satisfaction, coverage reach, pricing competitiveness, and the overall impact on the travel connectivity landscape.

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This award recognizes a mobile telecom dealer, network, wholesale partner, MVNO, or other provider that has set the standard in delivering outstanding customer service tailored to business clients. The winning company will have demonstrated exceptional responsiveness, innovative support solutions, and proactive approaches to meet the unique needs of business customers. Judges will look for evidence of effective service improvements, customer satisfaction initiatives, and measurable results that showcase a commitment to building strong, lasting relationships with business clients through superior service.
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This award celebrates a telecom provider, retailer, dealer, reseller, MVNO, that has excelled in delivering outstanding support to individual customers, ensuring that every interaction enhances the customer experience. The winning organistion will have demonstrated a strong commitment to addressing consumer needs promptly and effectively, with a focus on accessibility, empathy, and consistent quality across all service channels. Judges will look for evidence of innovation in customer support, responsiveness to consumer feedback, and measurable improvements in customer satisfaction that highlight a dedication to putting consumers first.
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Efficient and effective reverse logistics are essential for handling returns, refurbishments, and recycling of devices. This award will go to a provider that excels in managing the complexities of the reverse logistics process, ensuring sustainable practices and maximizing product lifecycle value. Entrants will be evaluated on their capabilities in handling returns, refurbishing devices, managing end-of-life products, and implementing eco-friendly disposal methods. It will acknowledge  providers who deliver not only exceptional service but also contribute to a more circular and sustainable mobile ecosystem.

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Celebrating a retailer that excels in product availability, customer service, and overall user experience in mobile device sales.
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The Best Business-to-Business Dealer award is for excellence among dealers who provide exceptional services, products, and client support. This category is for  B2B dealers who demonstrate a deep understanding of their clients' unique needs, offering tailored solutions that drive growth, efficiency, and success. Entrants will excel in building strong partnerships, delivering reliable and innovative solutions, and going above and beyond to support their customers. This award recognises those who set the benchmark for B2B service quality, adaptability, and value creation.
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Innovation shapes the future of connectivity, usability, and consumer experience. The Best Innovative Product award is for groundbreaking products that redefine what’s possible in the mobile sector. This category is for innovations introducing new features, functionalities, or technologies, demonstrating significant advancements in hardware, software, or device accessories. Entrants will know how to push the boundaries of what mobile products can achieve, addressing user needs in novel ways and setting a new standard for excellence.. This award recognises those who are enhancing the mobile experience for consumers and businesses alike.
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This award is for services that support and enhance the way we connect, communicate, and conduct business. The Best Innovative Service award is for services that bring fresh ideas and impactful solutions to the mobile sector. This category recognises services that go beyond traditional offerings, leveraging technology, creativity, and customer-centred design to deliver new value to users or businesses. Whether it’s streamlining operations, enhancing user experiences, or solving industry challenges in unique ways, entrants in this category will be confident they set new standards in service excellence and innovation. 
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This category is open to telcos who provide channel partners and resellers with a portfolio of network mobile connectivity solutions, products and services thus enabling them them to deliver their own-brand mobile, unified communications and connectivity and cloud solutions to their enterprise customers,   This award recognises a wholesale partner that consistently delivers exceptional value, innovation, and reliability to its clients. The ideal candidate for this category demonstrates an outstanding commitment to quality service, responsive support, and a deep understanding of industry dynamics. They should offer flexible, scalable solutions that empower mobile providers to meet the demands of their end-users while driving growth, profitability, and efficiency. This award will be for a partner that stands out for its expertise, collaboration, and contributions to the success of its clients and the broader mobile ecosystem.
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This award recognizes an outstanding initiative  that effectively promotes, implements, and sustains recycling practices. This award recognisers rograms that demonstrate measurable impact in reducing waste, minimizing environmental impact, and fostering circularity by recovering, refurbishing, or responsibly disposing of mobile devices and accessories. Judges will be looking for programs that showcase innovation, scalability, and long-term commitment to environmental stewardship, setting a benchmark for responsible resource management in the industry.
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The secondary market has emerged as a crucial element of the ecosystem, enabling sustainable practices, expanding device accessibility, and driving value for both consumers and businesses. The Best Secondary Market Facilitator  award recognises excellence among organisations that have developed innovative solutions to optimise the resale, refurbishment, or distribution of pre-owned devices. These facilitators play a vital role in enhancing circular economy principles, reducing electronic waste, and providing cost-effective device options across diverse markets. This award recognizes companies that demonstrate outstanding impact through scalable operations, transparent practices, and customer-focused services, setting a high standard for the secondary market and fostering a more sustainable future for mobile telecom. 

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he Best Secondary Market Provider award celebrates excellence in supporting and expanding the lifecycle of mobile devices through resale, refurbishment, and trade-in solutions. This category recognises companies that play a pivotal role in promoting sustainability and value recovery within the mobile industry, addressing both environmental and economic needs. Nominees should demonstrate innovative practices, exceptional market reach, and a commitment to quality, ensuring that pre-owned devices retain their functionality, appeal, and integrity for new users. This award honors providers who contribute meaningfully to the circular economy, setting benchmarks in quality standards, customer satisfaction, and responsible industry practices.
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his category is a chance for utstanding distributors of mobile phones and related products,  to shine. It recogniesesthose who have demonstrated exceptional supply chain management, product availability, and support for retail and business partners. Successful entries will highlight the distributor's role in maintaining consistent, reliable access to high-quality mobile products, as well as innovative distribution strategies that address evolving market demands. Judges will look for evidence of strong partnerships, efficiency in logistics, adaptability to market challenges, and contributions to advancing sustainability in the mobile sector. This award honors distributors who not only meet industry standards but set new benchmarks for excellence in the distribution of mobile technology. 
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 The "Best Trade-in Programme" award acknowledges exceptional trade-in services that support the circular economy by offering consumers convenient, transparent, and rewarding ways to give new life to their used mobile devices. This award recognises companies and initiatives that provide an outstanding trade-in experience, empowering users to make sustainable choices while receiving fair value for their pre-owned phones. Nominees in this category demonstrate innovation, reliability, and a commitment to environmental responsibility, setting high standards for the trade-in industry and contributing to a more sustainable mobile ecosystem.

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Independent - Judges are all mobile industry professionals who have no current commercial relationship with Mobile News. They have no interest in who our sponsors and advertisers are. We appoint a new set of judges every year so if your entry didn’t win last year we can assure you a new set of eyes and ears will be appraising it in 2020.

The Best Insurance Partner award recognises companies that provide exceptional insurance solutions for the mobile phone market. It is for insurers who demonstrate outstanding service, innovative products, seamless claims processes, and a commitment to customer satisfaction. Nominees in this category play a crucial role in supporting consumers and businesses by offering reliable, effective, and flexible coverage options that safeguard devices across various scenarios. .
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This award celebrates the most outstanding Mobile Virtual Network Operator (MVNO) in the telecoms industry, recognising exceptional performance, innovation, and service delivery. The winning MVNO will have demonstrated a strong commitment to delivering a competitive and valuable offering for its customers, encompassing reliable network quality, innovative product features, and outstanding customer service. This category will assess the operator's ability to adapt to evolving consumer demands, maintain transparent pricing structures, and enhance customer loyalty through unique value propositions. The award honors those MVNOs that not only meet but exceed the expectations of today's mobile users.
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This award will go to  the online retailer that has excelled in delivering an exceptional digital shopping experience for mobile products and services. The winner will have demonstrated an outstanding ability to meet customer needs through a user-friendly website or app, offering a wide range of mobile devices, accessories, and related services. Judges will look for innovation in e-commerce strategies, seamless customer journeys, competitive pricing, and after-sales support. This category acknowledges the online retailer that has successfully adapted to the mobile market, providing customers with a reliable, secure, and engaging shopping experience.
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This category is for all organisations involved in the servicing and repair of smartphones and tablets. Effective and high-quality repair and service solutions are essential to extending device lifespan, enhancing customer satisfaction, and promoting sustainability. The *Best Repair and Service Provider* award is for companies to demonstrate excellence in delivering top-notch repair services, efficient turnaround times, and reliable customer support. This category recognises those who not only excel in technical expertise but also prioritize customer needs, use innovative solutions, and uphold the highest standards of quality. Nominees should showcase a commitment to reducing waste through effective repairs, ensuring device longevity, and contributing to a circular economy.
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The Best SIM Distributor category celebrates excellence in the distribution of SIM cards, recognizing distributors who demonstrate efficiency, innovation, and customer-centric operations. Entrants will be evaluated on their distribution network's breadth, the reliability of their supply chain, and their commitment to innovation. Judges will also consider how companies have leveraged technology to optimise processes and how they maintain strong relationships with mobile operators, retailers, and end-users connected and sustainable future.

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