| Customer Service | |
| Commended | Winner |
| Sky Mobile | Onecom |
| MVNO | |
| Commended | Winner |
| Superdrug Mobile | Sky Mobile |
| Airtime Distributor | |
| Commended | Winner |
| Mdee | Zest4 |
| Service and Repair | |
| Commended | Winner |
| Broke My Gadget | iSmash |
| Recycling Provider | |
| Commended | Winner |
| Redeem | Music Magpie |
| Innovative Product | |
| Commended | Winner |
| Tech As A Service | Vodafone Device Lifecycle Management |
| Innovative Service | |
| Commended | Winner |
| EE 4G Home Router | Crystalusion Liquid Glass Protection |
| Best Smartphone | |
| Commended | Winner |
| Samsung Galaxy Note Pro | Huawei Mate 20 Pro |
| Rugged Smartphone | |
| Commended | Winner |
| Samsung Galaxy Xcover 4 | Energizer Hardcase H550S |
| IoT Application | |
| Commended | Winner |
| V for Vodafone | Samsung |
| Online Retailer | |
| Commended | Winner |
| O2 | Mobile Phones Direct |
| B2B Dealer (Under 50 Employees) | |
| Commended | Winner |
| Uplands Mobile | Pure Telecom |
| B2B Dealer (Over 50 Employees) | |
| Commended | Winner |
| Onecom | Barclay Communications |
| Accessory Distribution (Under 100 Employees) | |
| Commended | Winner |
| Bamboo | Genuine Solutions |
| Accessory Distributor (Over 100 Employees) | |
| Commended | Winner |
| Exertis | Kondor |
| Accessory Manufacturer | |
| Commended | Winner |
| Zagg | Belkin International |
| Manufacturer | |
| Commended | Winner |
| Samsung | Huawei |
| Mobile Device Distributor | |
| Commended | Winner |
| Exertis | Tech Data |
| Gadget/Phone Insurance | |
| Commended | Winner |
| Crystalusion | Bastion Device Cover |
| Best Network – Retail | |
| Commended | Winner |
| O2 | Three |
| Best Network – Customer Service | |
| Commended | Winner |
| O2 | Vodafone |
| Best Network – Performance | |
| Commended | Winner |
| EE | O2 |